GTS Services Management Specialist

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Responsibilities

• Maximize productivity and meet service standards within controlled costs.
• Scrutinize bank instructions and transaction content to mitigate risks.
• Conduct initial checks on Import documents against Letters of Credit, identify discrepancies, and resolve queries.
• Verify and process Import DC Bill Scrutinization, Bill Retirement, and related transactions via HFE4 / WDM / HTS.
• Ensure transactions in the WDM queue are sent for approval following guidelines.
• Maintain accuracy and adhere to SLAs.
• Manage SWIFT messages promptly as directed.
• Review transactions with referral remarks and forward for further validation.
• Handle commissions payments to other banks through appropriate channels.
• Meet turnaround times and productivity standards.
• Report timely to supervisors and take corrective actions for irregularities.
• Handle urgent cases promptly as instructed.
• Reconcile relevant accounts, including Nostro accounts.
• Understand compliance policies and maintain an effective compliance culture.
• Be a role model aligning with bank’s GTS strategy.
• Propose system enhancements to improve efficiency.
• Promote team spirit and strengthen internal relationships.
• Perform additional tasks as required.

Seniority level

Entry level

Employment type

Contract

Job function

Management and Manufacturing

Industries

Business Consulting and Services

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