Transportation Representative, AV

TOC (Transportation Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick‑up and delivery of freight from vendors to Amazon fulfillment centres (FCs) and from Amazon FCs to carrier hubs. In case of any exceptions, TOC steps in to resolve the issue and keeps all stakeholders informed on the proceedings. Along with tactical problem‑solving, TOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations, which involves network monitoring and significant analysis of network data. Overall, TOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.

Purview of a Trans Ops Specialist

A Trans Ops Specialist at TOC facilitates the flow of information between different stakeholders (Trans Carriers / Hubs / Warehouses) and resolves any potential issues that impact customer experience and business continuity. The specialist works across two verticals – Inbound and Outbound operations. In Inbound Operations the specialist is responsible for Vendor / Carrier / FC relationships, ensuring that freight is picked‑up on time and delivered to FC as per the given appointment, addressing any issues during the pick‑up‑to‑delivery lifecycle. In Outbound Operations the specialist handles FC / Carrier / Carrier Hub relationships, ensuring that trucks leave the FC to deliver customer orders as promised and addressing any issues during the freight‑leave‑to‑customer life‑cycle.

A Trans Ops Specialist provides timely resolution to any issue by researching and querying internal tools and by taking real‑time decisions. The ideal candidate should understand requirements, analyse data, notice trends, drive customer experience without compromising on time, communicate clearly in written and oral form, and ideate and drive process improvements to conclusion.

Responsibilities

• Communication with external customers (Carriers, Vendors / Suppliers) and internal customers (Retail, Finance, Software Support, Fulfilment Centres)
• Pull data from numerous databases (using Excel, Access, SQL and / or other data‑management systems) to perform ad‑hoc reporting and analysis as needed
• Develop and / or understand performance metrics to assist with driving business results
• Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools used by TOC
• Quickly understand the business impact of trends and make data‑driven decisions that make sense based on available information
• Systematically Escalate problems or variances in information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed
• Excellence in communication, both verbal and written, including creating narratives outlining weekly findings, variances to goals, and presenting these findings in a review forum
• Provide real‑time customer experience by working in a 24
• 7 operating environment

Basic Qualifications

Preferred Qualifications

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