Manager - Transport Operations, City Interface (CDU 11) 20003801

Job Summary

The Manager – Transport Operations, City Interface is responsible for coordinating and optimizing day-to-day metro and bus operations in alignment with city traffic authorities and urban transport systems. This role ensures smooth integration of services, minimizes disruptions, enhances passenger experience, and strengthens operational collaboration between the transit agency and city stakeholders.

Key Responsibilities

• Operational Planning & Coordination :

Lead daily and weekly transport operations planning in collaboration with city traffic control, municipal transport departments, and other mobility service providers.

Act as primary liaison between the metro authority and city agencies for operational decision-making and incident management.

Track and report KPIs related to on-time performance, passenger flow, and network availability.

Coordinate with city authorities during disruptions, special events, or emergencies to ensure safety and minimize impact on public transport.

Develop and maintain strong relationships with municipal departments, transport operators, and regulatory bodies.

Qualifications & Experience

Key Competencies

#J-18808-Ljbffr