IT - Sales Manager

Provide strategic direction, accountability & vision for designated Injazat clients—planning budgets, managing projects, setting goals, identifying additional business opportunities, and ensuring exceptional client satisfaction.

Experience

6+ years of experience in a client servicing or partner relationship role

Job Responsibilities

Day to Day Operations

Manage all aspects of client business, providing exceptional client service, while maximizing profitability by identifying opportunities to upsell and cross-sell Nesma Injazat’s range of Digital Transformation solutions.

Recommend budgets, and monitor financial performance versus the budget so that the business is aware of forecasted revenues.

Maximize penetration of Nesma Injazat’s solutions and product offerings among large existing clients, as well as new prospects.

Design short and long‑term growth strategies, as well as prepare execution plans to achieve & surpass targets.

Build and sustain long‑term client relationships by understanding their business needs, strategies and vision, and recommending relevant digital transformation solutions.

Serve as the key point of contact for key accounts and customer stakeholders.

Bring consulting skills and capabilities to the table by advising internal resources on pre‑sale, sale, and delivery strategies & tactics.

Assist vertical leads in identifying clients and departments that require change management to adapt to new technologies.

Ensure adherence to expected performance levels and proactively identify new requirements for all key clients.

Manage account profitability and monitor performance targets by proactively identifying new opportunities for growth.

Support key clients in their Digital Transformation journey by becoming their trusted partner.

Monitor customer NPS, generate customer insights and develop strategies to promote customer advocacy.

Win and close key Digital Transformation projects within each designated account, while achieving significant overall growth across the client portfolio.

Budgets and Plans

Contribute to budget planning and monitor financial performance so that the business is aware of cost and revenue forecasts, areas of underperformance, and opportunities for improvement.

Strategy / Tactical

Be involved in short‑and long‑range growth strategies, preparing execution plans to achieve targets.

Operational Excellence

Monitor and apply market research, as well as industry best practices and emerging trends that can be applied to Injazat.

People Development

Provide coaching to team members and peers to drive knowledge and understanding of the value of collaboration.

Track individual KPIs to ensure optimum output and delivery efficacy.

Continuous Improvement

Motivate one’s team and identify opportunities to take part in change initiatives, programs & projects that reflect international best practices and changes in the competitive environment.

Policies, Processes & Procedures

Recommend improvements and contribute to the implementation of procedures & controls so that all relevant procedural requirements are fulfilled while delivering the highest quality of service to customers.

MIS & Reports

Prepare MIS statements and reports to meet the department’s and Injazat’s requirements, policies and standards.

Related Assignments

Perform other related duties or assignments as directed.

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