Sales Customer Success Manager Architect Professional RIYADH, SA

Overview

A Customer Success Manager Architect (CSM) at IBM helps clients realise the value of their existing IBM products while growing adoption of next-generation technologies across IBM’s portfolio. You act as a trusted strategic advisor to transformational enterprises and influential brands, applying your expertise and our technology to solve complex problems.

Excellent onboarding and a strong learning culture will support your impact and ongoing development, enabling an upward career trajectory. IBM’s collaborative, experiential sales environment brings together bright minds and co-creators who help each other apply passion to work that makes a positive impact.

Responsibilities

• Your role combines people and commercial skills with deep architectural and technical understanding. You can quickly understand a client’s hard-to-understand technology issues and communicate them clearly.
• With a hands-on technical background and diverse communication techniques, you’ll showcase IBM solutions, articulating compatibilities with a client’s stack through use-case identification, solution architecture design, and MVP builds.
• Build credibility as a trusted advisor at all levels, and guide IT executives through changes needed to realise the full value of expanding adoption of IBM products to drive expansion and renewal.
• Understanding Client Challenges and Building Trust : Understand clients’ primary challenges and establish yourself as a trusted technical expert for their migration, deployment, and adoption of Hybrid Cloud and AI Growth offerings.
• Facilitating Use Case Exploration and Business Framing : Lead use case exploration and business framing workshops, develop client value realization models.
• Leading Persuasive Technical Conversations : Lead technical discussions that persuade clients to act based on their requirements and the value provided by IBM’s solutions.
• Creating Post-Deployment Customer Success Plans : Develop post-deployment customer success plans aimed at continually increasing post-launch, active user adoption of IBM’s products.

Education

Technical and Professional Expertise (Required)

Preferred Technical and Professional Experience

About Business Unit

IBM has a global presence, operating in more than 175 countries with a broad geographic distribution of revenue. The company’s Global Markets organization is a strategic sales unit that manages IBM’s global footprint, working with country-based operating units to serve clients locally. Country teams lead integrated groups of consultants, solution specialists and delivery professionals to enable clients’ growth and innovation, combining local expertise with global experience and digital capabilities to build deep client relationships. The Global Markets organization serves clients with industry expertise and IBM and partner offerings, and IBM expands its reach through digital marketplaces.

Your Life @ IBM

We believe dedication to client success, meaningful innovation, trust, and personal responsibility define IBMers as we strive to be the catalyst that makes the world work better. IBMers learn and develop, are encouraged to be courageous and experiment, and receive ongoing support in an inclusive environment. Our IBMers stay growth-minded, curious, open to feedback, and committed to transforming themselves and the company. They provide ongoing feedback, collaborate with colleagues, and take a team-focused approach to drive exceptional outcomes for customers. The courage to make critical decisions daily is essential to IBM’s mission.

Are you ready to be an IBMer?

About IBM

IBM’s greatest invention is the IBMer. We believe intelligence, reason, and science can improve business, society, and the human condition by bringing the power of an open hybrid cloud and AI strategy to life for clients and partners worldwide. Since 1911, IBM has reinvented itself and remains a leading technology and consulting employer that serves many Fortune 500 clients.

IBM is an early adopter of artificial intelligence, quantum computing, and blockchain. Join us on our journey to be a responsible technology innovator and force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by law. IBM also complies with fair employment practices regarding citizenship and immigration status.

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