Talent.com
This job offer is not available in your country.
Customer Success Manager

Customer Success Manager

SSC HR SolutionsRiyadh, Riyadh Region, Saudi Arabia
27 days ago
Job description

Overview

Customer Success Manager (CSM) plays a crucial role in ensuring client satisfaction and retention by guiding them through their journey with our services, from onboarding to long-term usage. They build relationships, address concerns, and identify opportunities for growth and expansion.

Responsibilities

  • Customer Onboarding and Training : guiding new customers through the initial stages of adoption and ensuring they understand how to use the product or service effectively.
  • Relationship Management : building and maintaining strong, trusting relationships with key client stakeholders.
  • Proactive Issue Resolution : identifying potential problems early and working to solve them before they impact customer satisfaction.
  • Performance Monitoring : tracking and analyzing customer usage, identifying trends, and flagging areas for improvement.
  • Customer Success Planning : helping clients develop and achieve their goals using the product or service.
  • Up-selling and Cross-selling : identifying opportunities to expand client relationships and increase revenue.
  • Internal Collaboration : working with sales, product, and other internal teams to ensure client success.
  • Feedback Collection : gathering customer feedback and providing it to internal teams to improve the product or service.

Requirements

  • Technical Expertise : possess a deep understanding of cybersecurity frameworks, products, and services.
  • Solution Design : develop and present tailored security solutions that meet client needs, often including designs, proposals, and technical documentation.
  • Customer Engagement : build relationships with clients, understand their challenges, and offer expert advice.
  • Sales Support : work closely with the sales team to qualify opportunities, prepare proposals, and assist in closing deals.
  • Product Demonstrations : conduct product demos and proof-of-concept sessions to showcase solutions.
  • Requirements Gathering : collect and analyze customer requirements, conducting workshops and presentations to understand their needs.
  • Commercial Documents : assist in creating and updating commercial documents like RFPs and RFIs.
  • Staying Current : keep up with industry trends, competitor offerings, and emerging technologies.
  • Collaboration : work with internal teams, partners, and vendors to ensure successful solution delivery.

    • Seniority level

  • Entry level

    • Employment type

  • Full-time

    • Job function

  • Information Technology

    • Industries

  • IT Services and IT Consulting

    • #J-18808-Ljbffr

    Create a job alert for this search

    Customer Manager • Riyadh, Riyadh Region, Saudi Arabia