Telephone Operator

Job Summary

As a Telephone Operator, you will be responsible for handling inbound and outbound calls, providing information to customers, and routing calls to the appropriate departments. Responsibilities

Answer incoming calls and respond to customer inquiries Provide information about products, services, and company policies Transfer calls to the appropriate department or individual Make outbound calls to follow up on customer inquiries or to conduct surveys Keep records of customer interactions and transactions Maintain a high level of professionalism and customer service at all times Candidate Requirements

Proven experience as a call operator or in a similar role Excellent verbal communication skills Strong customer service skills Ability to multitask and prioritize in a fast-paced environment Familiarity with CRM systems and practices High school diploma or equivalent Skills

Excellent communication skills Active listening Customer service orientation Problem-solving abilities Multitasking Patience and empathy Ability to work well under pressure Familiarity with call center technologies and software Time management skills Strong typing skills

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