Operations Manager

We are looking for a highly experienced Operations Manager to join our team!

If you are passionate about operational excellence and have a strong background in IT and managed services, we’d love to hear from you.

Requirements

Bachelor’s degree in computer science, IT, or equivalent

Experience with ISO 27001 and ISO 20000

At least 10 years in IT, 7 years in managed services or outsourcing projects

Experience in setting up IT policies, procedures, and SLAs

Responsibilities

Oversee IT operations and service delivery

Ensure compliance with SLAs, KPIs, and ISO standards

Develop and implement IT policies and procedures

Lead IT projects and improvement initiatives

Manage vendor and client relationships

Mentor and guide teams

Seniority level Mid-Senior level

Employment type Full-time

Job function Information Technology

Industries IT Services and IT Consulting

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