We are looking for a highly experienced Operations Manager to join our team!
If you are passionate about operational excellence and have a strong background in IT and managed services, we’d love to hear from you.
Requirements
Bachelor’s degree in computer science, IT, or equivalent
Experience with ISO 27001 and ISO 20000
At least 10 years in IT, 7 years in managed services or outsourcing projects
Experience in setting up IT policies, procedures, and SLAs
Responsibilities
Oversee IT operations and service delivery
Ensure compliance with SLAs, KPIs, and ISO standards
Develop and implement IT policies and procedures
Lead IT projects and improvement initiatives
Manage vendor and client relationships
Mentor and guide teams
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries IT Services and IT Consulting
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