IT Technician

The IT Support Engineer is responsible for providing first-line and second-line technical support to end-users across the organization. This includes resolving hardware software network and Audio / Visual (A / V) issues. The role ensures reliable IT operations and delivers excellent customer service to support productivity and business continuity.

Key Responsibilities

• Respond to IT support requests via ticketing system phone or in-person in a timely and professional manner.
• Diagnose and resolve issues related to hardware software printers network connectivity and end-user devices.
• Set up configure and maintain desktops laptops mobile devices and peripheral equipment.
• Install configure and troubleshoot operating systems and standard applications (Windows Microsoft 365 etc.).
• Provide basic support for Active Directory email and user account management.
• Support remote access (VPN remote desktop) and mobile device management.
• Maintain IT documentation inventory records and asset tracking.
• Escalate unresolved issues to higher-tier support teams when necessary.

Audio & Visual (A / V) Support

Requirements

Key Skills

IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

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