Observability Architect - CCC Technology & Operations

Role Summary :

The Observability Architect is responsible for designing and implementing a holistic observability architecture that enables full-stack visibility, real-time insights, and predictive intelligence across the CCC ecosystem. This role plays a pivotal part in the AIOps transformation, driving unified telemetry, data correlation, and integration with automation workflows.

The architect must bring hands-on experience with AIOps-centric observability solutions and deep expertise in both infrastructure and application performance monitoring.

Key Responsibilities :

• Design the observability reference architecture supporting logs, metrics, traces, events, synthetic and real-user monitoring (RUM) across hybrid infrastructure.
• Architect and deploy observability pipelines that integrate key platforms :
• Dynatrace (full-stack monitoring and AIOps analytics)
• Splunk (infrastructure monitoring, log aggregation, anomaly detection)
• BMC TSOM (TrueSight Operations Management)
• BMC MainView (mainframe telemetry)
• SolarWinds (network and system-level visibility)
• Enable event correlation and noise reduction mechanisms, integrating telemetry streams into ServiceNow Event Management or other manager-of-manager platforms.
• Support deployment of AIOps features such as automatic root cause analysis, predictive alerting, and intelligent incident triage.
• Define and implement dashboards, KPIs, and SLOs / SLIs in tools like Grafana, Dynatrace, and Splunk ITSI.
• Collaborate with the ServiceNow Architect to ensure observability data feeds are aligned with CMDB and service models.
• Ensure data normalization and enrichment strategies enable meaningful business-impact insights.

Qualifications :