Account Manager – Cybersecurity

Security Matterz is a Riyadh-based leading Saudi cybersecurity and managed security services provider, supporting government, financial, and private‑sector organizations in protecting their digital assets, meeting local regulations, and staying ahead of evolving threats.

We deliver SOC services, MSS, consulting, and professional services tailored to the Saudi market.

We are seeking a driven and professional Account Manager to manage and grow strategic customer relationships, ensuring they receive maximum value from our cybersecurity services.

Role Purpose

To strengthen long-term customer relationships, drive revenue growth, and ensure successful delivery and customer satisfaction across assigned accounts within the cybersecurity domain.

Key Responsibilities

• Manage and grow a portfolio of key accounts across various sectors (government, semi‑government, financial, enterprise, etc.).
• Serve as the primary point of contact for customers, ensuring trust, satisfaction, and continuous engagement.
• Understand customers’ business needs, cybersecurity challenges, and regulatory drivers (e.g., NCA, SAMA, PDPL) and translate them into effective solutions.
• Identify and drive upsell and cross‑sell opportunities across our offerings (SOC / MSS, consulting, professional services, training, etc.).
• Coordinate with internal teams to ensure seamless onboarding and exceptional service delivery.
• Monitor account performance, contract renewals, and SLAs, ensuring timely communication with customers.
• Prepare account plans, sales forecasts, progress reports, and insights for management.
• Address customer concerns proactively and ensure issues are resolved promptly.

Requirements

Preferred Qualifications

Seniority level

Employment type

Job function

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