Call Center Representative | alfanar Electric

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Call Center Representative | alfanar Electric

Description : Job Purpose

To deliver high-quality customer service by managing inbound and outbound calls, accurately processing service requests and complaints, and ensuring timely follow-up and resolution in accordance with company standards and customer satisfaction goals.

Key Accountability Areas

Toll-Free Call Reception and Customer Needs Identification

• Receive and handle all incoming calls through the toll-free number promptly and professionally
• Actively listen to customers to accurately identify their needs and provide appropriate solutions or guidance

Ticket Creation and Data Entry

Ticket Assignment and Follow-Up

Voice Message and Call Management

Customer Interaction and Campaign Execution

Performance and Development

Role Accountability

HR Proficiency :

Delivery :

Problem-Solving :

Quality :

Business Process Improvements :

Compliance :

Health, Safety, and Environment :

Academic Qualification

Diploma Degree in Any relevant field

Work Experience

Fresher - 0-2 years

Technical / Functional Competencies

Customer Data Management Customer Focus Customer Relationship Management Customer Satisfaction Measurement Customer Satisfaction Surveys Customer Service Customer Service Orientation Customer Service Programs Performance Indicators Process Improvement Quality Control

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