Assistant Store Manager

Overview

As a Zegna Assistant Store Manager you will support the Store Manager in all the activities related to store business objectives, including sales development, staff management and operational activities. You will cultivate a genuine customer-centric culture gaining a deep understanding of the client, ensuring personalized service levels and building authentic and lasting relationships. You will be a dynamic and inspiring leader building an energized, accountable and effective team. Functional Responsibilities

Achieve individual daily, weekly, monthly and yearly sales and KPI targets while ensuring a warm and personalized customer experience. Support the Store Manager in preparing and executing the Morning Briefing, translating store KPI into action plans for the team. Actively support the team on the sales floor to optimize productivity; actively coach the team to enhance individual performance. Provide accurate and effective staff schedules to Store Manager by analysing traffic trends to ensure adequate floor coverage. Collaborate with Store Manager and local Marketing and CRM to develop and implement localized clientelling initiatives to generate new and activate lapsed clients. Implement and supervise the execution of the Selling Flow. Create a warm and friendly store environment aligned with our casual luxury brand. Develop storytelling capabilities within the team to ensure the highest level of customer connection. Ensure that client outreach is personalized and aligned with personal interests, lifestyle, etc. Monitor periodic CRM / Marketing KPIs and reporting to capture meaningful customer data for building relationships and ensuring appropriate customer data collection through the appropriate tools. Communicate information related to Company / Region priorities and goals and nurture a positive and dynamic internal environment. Embrace and promote change and transformation and actively inspire others to do the same. Facilitate the onboarding plan for every new employee. Provide regular individual feedback (daily / weekly / monthly). Coach store team to develop competencies and support their growth; ensure training program deployment. Motivate and engage the team by maintaining high performance standards. Support the Store Manager in identifying training needs and ensuring the implementation of training activities. Be aware of employees’ problems and take actions to help problem solving, informing Store Manager and HR. Work with Store Manager to provide effective feedback on products and collections and keep up to date on stock situation, consolidation and transfers. Ensure implementation of VM guidelines, in collaboration with Store Manager and VM, to ensure interior and exterior image. Ensure implementation of Company guidelines in terms of store experience (team grooming, music, video, food and beverage, etc.) and store maintenance. Support Store Manager in planning and organizing the team’s attendance to product trainings and achieving training goals. Ensure the store team adheres to guidelines, policies and procedures in all areas of operational activities and inform Store Manager of any non-compliant aspect. Sponsor, execute and supervise the adoption of the Zegna Code of Ethics. Supervise logistic procedures and stock management. Collaborate with Store Manager to ensure the adoption of Health & Safety regulations and attendance of the store team on H&S training courses. Ensure and supervise the usage of digital services to increase business opportunities, virtual sales and improve customer service. Education / Qualification

Graduate in any discipline with tertiary qualifications in sales. Experience

5 to 7 years’ experience in high-end fashion industry, preferably involving direct sales. Functional Skills & Specific Knowledge

Excellent communication and interpersonal skills Good command of spoken and written English essential Knowledge of other languages including Arabic / Italian advantageous Pleasant personality and good grooming Computer literate with knowledge of basic accounting procedures Ability to take ownership of the business Competencies

Achievement Drive Building Relationships Empathy Influencing Serving Customers Team Working Conceptual Thinking Developing Potential Driving Performance Leadership

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