Assistant Store Manager

Overview Position Objective : Supporting the overall operations of the store and ensuring a seamless customer experience. This position involves assisting the Store Manager in various managerial tasks and taking charge in their absence. The Assistant Store Manager is responsible for overseeing daily operations, managing staff, achieving sales targets, and maintaining a high level of customer satisfaction.

Responsibilities Sales and Customer Focus :

Consider the needs of the customers at all times

Implements a high standard of customer focus within the store

Leads by example in all aspects of customer service

Actively seeks ways to achieve or exceed shop sales targets

Ensures all members of team have an understanding of KPIs and targets to be achieved

Ensures any promotional offers, regarding stock, are implemented within the store

Implement strategies effectively to drive sales in the store

Store Administration :

Regularly audits own store administration and resolves any issues

Implements, within own store, any changes in administration procedure positively and effectively

Collaborate with the Store Manager to set and achieve sales targets

Monitor sales performance and analyze key performance indicators (KPIs)

Implement sales strategies to maximize revenue and meet business goals

Oversee inventory control and merchandising to optimize product availability

Ensure accurate stock levels through regular stock checks and replenishment

Ensure that the store layout and presentation align with brand standards

Presentation and Management :

To ensure store has the correct stock package and required stock levels to maximize sales potential

Ensures high standard of visual merchandising and maintenance amongst all staff

Effectively communicates any changes in stock or store layout to all members of the team

Ensure that each member follow the retail standard

Maintaining the back store operation and replenishment of the merchandise

Staffing & Team Performance Management :

Monitors / Manages schedules for salesperson work hours, vacations and days off

Resolves salesperson complaint and concerns and provides ongoing performance feedback, counsels salesperson when necessary

Encourage full participation of salesperson in creating store goals and developing plans

Ensures store portrays the company image in all aspects of personal presentation and adheres to the company dress code as laid out by the Company

Maintain the leave of the staff

Security :

Ensures security procedures are adhered to throughout the store

Maintains a high standard of security awareness, regarding stock and money, within store

Other Job Deliverables :

Carry out corrective action / progressive discipline as necessary

Demonstrate dependability, reliability and punctuality

Maintain strict confidence of all employee and employment-related information

Demonstrate the highest level of integrity and ethics in all the decision-making processes

Qualifications / Desired Experience The ideal Assistant Store Manager in a retail company should have 3+ years of progressive experience in customer centric role with strong management experience, leadership skills and problem-solving skills. Proven success in enhancing customer engagement, and achieving & exceeding sales KPI targets for stores. A bachelor’s degree in business administration, retail management, or a related field is preferred.

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