Assisted Onboarding Specialist - payment

Assisted Onboarding Specialist - payment HALA is a leading fintech player in the MENAP region that aims to redefine financial services and build the future bank of SMEs. HALA aims at empowering SMEs to start, run, and grow their businesses by providing them with cutting‑edge financial and technological tools.

HALA currently holds multiple entities in UAE, Saudi Arabia and Egypt (including HALA Payments, HALA Cashier and HALA Logistics) and offers solutions that enable merchants to digitize their payments as well as manage their sales and operations.

Founded in 2017, HALA is currently duly licensed by the Saudi Arabian Central Bank as well as the Financial Services Regulatory Authority (FSRA) in Abu Dhabi Global Market.

Overview HALA is seeking a proactive and organized

Assistance Onboarding Specialist

to join our team. This role is pivotal in ensuring a seamless onboarding experience for customers who encounter challenges during the self‑onboarding process. The ideal candidate will have a background in customer service, compliance, and operational support, with a preference for candidates with experience in the fintech industry, particularly payment.

Key Responsibilities

Assist customers who drop out of self‑onboarding, ensuring they complete the process smoothly.

Guide customers through document uploads, ensuring compliance with regulatory standards.

Collaborate with the compliance team to verify customer documentation and information.

Oversee terminal ordering and ensure timely delivery to customers.

Maintain a feedback loop with the product and tech teams to address onboarding gaps.

Accurately update customer data and feedback in the CRM system.

Requirements

Strong customer service skills with a solution‑oriented mindset.

Familiarity with compliance processes and standards.

Experience with CRM tools and operational workflows.

Highly organized and capable of managing a large volume of customers efficiently.

Preferred : Experience in the fintech industry, particularly payment acceptance.

Work shifts (morning or night as the job requires).

Saudi Nationality, Male or Female.

Performance Expectations

Achieve an 80% customer reach rate.

Maintain a 60% onboarding conversion rate over qualified.

Ensure all customer feedback is recorded accurately in the CRM system.

What We Offer You

We have an inclusive and diverse culture that encourages innovation and flexibility in remote, in‑office, and hybrid work setups.

We offer highly competitive compensation packages, including the potential for shares.

We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper‑growth environment.

Join a talented team of over 30 nationalities working in 7 countries and gain valuable experience in an exciting industry.

We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.

You will be given a lot of responsibility and trust. We believe that the best results come when the people responsible for a function are given the freedom to do what they think is best.

Seniority level

Entry level

Employment type

Full‑time

Job function

Human Resources

Riyadh, Riyadh, Saudi Arabia 23 hours ago

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