Sales Business Retention Lead - Arabic and English fluent

About the Role :

As a Sales Business Retention Lead , you will be regarded as a top expert in managing sophisticated customer relationships and retention strategies. Your role will serve as a key resource in resolving the most challenging customer issues and guiding other team members, ensuring the highest level of customer satisfaction.

Responsibilities :

• Address the most complex customer retention challenges.
• Oversee and manage strategic customer records.
• Develop and execute cutting‑edge customer retention strategies.
• Perform in‑depth follow‑ups to guarantee customer satisfaction.
• Provide authoritative product and service information.
• Mentor and guide junior associates in addressing escalated issues.
• Spearhead advanced retention‑focused sales initiatives.
• Collaborate with senior management for high‑impact problem resolution.
• Conduct in‑depth analysis and strategic reporting on customer feedback.

Skills :

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Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

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