Quality Inspection Lead (3PL / Logistcis)

Overview

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Job Title : Quality Inspection Lead

Location : Riyadh, Saudi Arabia

Company : Holouly IT / Tech software solutions

Industry : Software / Technology (Logistics & Operations)

Responsibilities

• Lead, supervise, and coordinate a team of field inspectors and auditors.
• Conduct inspections of couriers, assessing uniform appearance, hygiene, ID badges, and the condition of vehicles / delivery equipment.
• Audit service quality including timeliness, communication, handling, customer interaction, and safety.
• Monitor courier performance via ride-alongs, live supervision, incident reports, and customer feedback.
• Ensure compliance with appearance, hygiene, and delivery equipment cleanliness standards.
• Develop and maintain inspection checklists, SOPs, KPIs, and quality audit tools.
• Collaborate with training and acquisition teams to define and implement corrective and preventive actions.
• Organize and oversee periodic retraining or coaching sessions for couriers.
• Perform regular audits and unannounced spot checks.
• Ensure adherence to Saudi regulations related to courier safety, hygiene, and food handling.
• Maintain detailed documentation including inspection reports, incident logs, and quality improvement plans.

Required Qualifications & Skills

Seniority level

Employment type

Job function

Industries

Riyadh, Riyadh, Saudi Arabia

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