Quality Inspection Lead (3PL / Logistcis)

Overview

Job Title :

Quality Inspection Lead Location :

Riyadh, Saudi Arabia Company :

Holouly IT / Tech software solutions Industry :

Software / Technology (Logistics & Operations) Position Summary We’re seeking a proactive and detail-oriented

Quality Inspection Lead

to oversee, manage, and improve the quality of courier services in the field. You will lead a team of field inspectors conducting on-ground audits and inspections, ensuring couriers comply with quality, safety, and hygiene standards in line with company policy and local regulations. Key Responsibilities

Lead, supervise, and coordinate a team of field inspectors and auditors. Conduct inspections of couriers, assessing uniform appearance, hygiene, ID badges, and the condition of vehicles / delivery equipment. Audit service quality including timeliness, communication, handling, customer interaction, and safety. Monitor courier performance via ride-alongs, live supervision, incident reports, and customer feedback. Ensure compliance with appearance, hygiene, and delivery equipment cleanliness standards. Develop and maintain inspection checklists, SOPs, KPIs, and quality audit tools. Collaborate with training and acquisition teams to define and implement corrective and preventive actions. Organize and oversee periodic retraining or coaching sessions for couriers. Perform regular audits and unannounced spot checks. Ensure adherence to Saudi regulations related to courier safety, hygiene, and food handling. Maintain detailed documentation including inspection reports, incident logs, and quality improvement plans. Required Qualifications & Skills

3–5 years of relevant experience in quality inspection within 3PL, logistics, or courier operations. Familiarity with courier service standards for appearance, hygiene, and safety. Proven experience in developing inspection SOPs, checklists, and audit processes. Knowledge of applicable Saudi regulations regarding courier operations, food safety, and hygiene compliance. Strong leadership and team management skills. Excellent organizational and documentation skills. Attention to detail and ability to identify areas for operational improvement.

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