Technical Account Manager

Life at UiPath The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category‑leading enterprise software that unleashes that power.

To make that happen we need people who are curious, self‑propelled, generous and genuine. People who love being part of a fast‑moving, fast‑thinking growth company and who care about each other about UiPath and about our larger purpose.

Your mission How would you like to help the world’s largest companies transform the way they work via automation, allowing their team members to achieve their full potential? As members of our Enterprise Success team, Technical Account Managers help our customers achieve more than they ever have by automating the day‑to‑day and driving business to a higher level.

Our UiPath Enterprise Success team advises and guides our most strategic customers in designing and building long‑term enterprise‑level business automation programs leveraging our people and technology, ensuring our customers achieve maximum business value and organizational impact leveraging the world’s most innovative and proven business automation platform.

We entrust our team with UiPath’s largest and most strategic customers, working with stakeholders across all parts of the business and at all levels (C‑suite down) to drive business adoption of our capabilities with maniacal focus on achieving tangible business outcomes while enhancing the way their team members work.

Our Enterprise Success team is serious about guiding our customers in designing and managing their UiPath business automation platform across the full platform lifecycle, including coaching our customers’ teams on initial deployment, enterprise‑wide enablement and the appropriate methodologies to maximize business outcomes, self‑sufficiency and overall organizational impact.

What you’ll do at UiPath

Take ownership of your customers’ technical success with the UiPath Platform

Be a core member of the UiPath account team for each of your customers, accountable for technical workstreams that help your customers strategize and execute adoption plans that will return exceptional business value

Proactively engage and influence your customers, providing embedded technical advisory and guiding the technical maturity of your customers’ automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved

Provide UiPath Platform infrastructure installation and upgrade planning, guided assistance and troubleshooting

Enable your customers’ technical stakeholders on UiPath Platform best practices relevant to their unique automation pipelines program objectives, environments and constraints

Conduct design and code reviews for select automations to reinforce and verify those best practices

Perform technical health checks of your customers’ automation programs and environments, identifying risks and opportunities for continuous improvement across technical disciplines

Collaborate with UiPath Product Support and other subject matter experts to manage, facilitate, communicate and bring to positive closure escalated support incidents

Provide technical advisory to customers through webinars, demos and speaking engagements

Develop and mature our team’s processes, assets and methodologies in an agile manner to continually iterate and maintain best‑in‑class delivery

What you’ll bring to the team

A degree in Computer Science or a relevant degree

A minimum of 5 years experience in programming (.NET / Java applications, C#, C#, VB, Java or PowerShell) SaaS and Cloud experience – a benefit

Fluency in written and spoken English

Relevant work experience with progressive responsibility in customer‑facing technical account management or technical consulting roles

Work experience to credibly communicate with and guide customers on diverse technical topics, including software engineering, packaging and deployment, cloud technologies and infrastructure engineering

Previous experience working with UiPath, Automation Anywhere, Blue Prism, Pega or Nice is preferred

Strong analytical and problem‑solving skills, self‑motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption

Diplomacy, tact and poise under pressure when working through customer issues

Willingness to travel for client interactions up to 25% of the time

Maybe you don’t tick all the boxes above but still think you’d be great for the job – go ahead apply anyway. We know that experience comes in all shapes and sizes and passion can’t be learned.

Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid, office‑based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.

We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and / or veteran status or any other protected classes. Additionally UiPath provides reasonable accommodations for candidates on request and respects applicants’ privacy rights. To review these and other legal disclosures visit our …

Required Experience : Manager

Key Skills : Business Development, Cement Plant, Business Support, Data Analysis, ASP

Employment Type : Full‑Time

Experience : years

Vacancy : 1

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