Head of Quality Assurance

Role Purpose

The Head of Quality Assurance shall be responsible for overseeing the development, implementation, and maintenance of quality assurance and control processes within the Company.

He shall be responsible for implementing Quality strategy and strategic operational goals to exceed customer expectations for product quality, cost and delivery, optimizing production quality levels and supporting operational excellence. He shall work closely with engineering, sales, production and store departments to improve operational excellence. He shall lead and develop the Quality Management system, striving for best-in-class products and business practices to deliver to the customer’s expectations, managing teams and projects across the business.

Key Responsibilities

• Create and implement best practice quality vision, strategy, policies, processes and procedures to aid and improve business performance,
• Ensure that quality strategies and processes are in place to meet business objectives and operational needs in terms of price, quality and delivery targets and which enables the company to function and compete effectively in the market and in a sustained manner,
• Evaluate the challenges faced by the production and other departments pertaining to quality assurance and take action to mitigate risks and develop opportunities,
• Lead and manage the quality function from new product conception through to warranty analysis to ensure a proactive culture so that customers receive the product to the highest standard of quality possible,
• Establish quality and reliability standards by studying industry benchmarks and the requirements of customers and research / design and development, and define the metrics required to assess performance against standards required,
• Assist in continuous improvement activities throughout the business ensuring that problems are prevented and that customer requirements are met with any problems resolved effectively and economically,
• Work to prevent non-conformances, customer complaints, concession and rework alongside Manufacturing / Engineering and Operations to develop corrective and preventative actions within required time-frame,
• Ensure that corrective actions are delivered, and non-compliance issues are resolved on time
• Report on Quality activities on a regular basis to the Senior Management team, ensuring accurate and timely reporting of the relevant Key Performance Indicators
• Drive and develop Environmental, Health and Safety processes and procedures within the organization implementing a behavioral approach to safety and a zero-tolerance culture,
• Provide leadership to departments under their control and coach, mentor and develop direct reports and manage a high performing team that delivers continuous improvement, added value and cost reductions.

Qualifications & Experience Requirements

Skills

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