ERP Administrator / Junior ERP Support (3–5 years)

ERP Administrator / Junior ERP Support (3–5 years)

Fad International is a vertically integrated corporate firm that owns, manages, and executes its own innovative trendy brands. Established in 1999 with the launch of femi9, Fad International Ltd. Co. is known for its fashion brands femi9 and Vivid Flair London. The company recently launched thelevele.com, a Fashion & Beauty e-commerce website in the GCC, to provide customers with a simple, convenient, and customer-friendly online shopping experience.

Role Description

Own day-to-day ERP operations and integrations across retail stores / POS, Order Management (OMS), e-commerce, and RFID. Scope includes users & permissions, job schedules, data-sync troubleshooting, UAT preparation, documentation, light project coordination with internal teams and vendors, and operational support for RFID stock-take workflows.

Responsibilities

• Administer ERP users, roles / permissions, profiles, and scheduled jobs.
• Monitor data flows (inventory, prices, orders, returns) between ERP and channels; diagnose issues and verify fixes.
• Prepare and execute UAT scenarios; log defects and change requests (CRs) with clear acceptance criteria.
• Build / adjust basic operational reports and queries (e.g., SQL / Power Query / OData) with data owners.
• Maintain SOPs / runbooks and keep the knowledge base current and searchable.
• Coordinate tasks and timelines with stakeholders using work-management tools; publish a concise weekly status.
• Support the ERP cloud-transition project through Discovery → UAT → Cutover → Hyper-care.
• RFID (Retail) : support store / warehouse cycle counts and stock-take using RFID devices; coordinate tag / label encoding and EPC mapping; reconcile RFID counts to ERP; handle exceptions; tune imports / jobs and read-zone / runbook steps for reliable execution.

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Note : This description includes content related to the ERP Administrator / Junior ERP Support role and does not include the unrelated Senior Specialist Administration (Fixed Contract) content that appeared in the original text.

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