Customer Success Manager

Overview

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Who we are

Lean enables companies to seamlessly connect to their users’ bank accounts to initiate real-time payments and retrieve their account information. Our products have garnered the trust of leading companies and enabled them to deliver powerful experiences when connected with a user’s bank account, allowing users to perform prudent financial planning, get better rates on loans, transfer money to friends, and more, without compromising on privacy or security.

Some of Lean’s clients include Tabby, Nayifat, Tamam, Circlys, and many more, making it the region’s most valuable Open Banking platform. The company has now processed over a billion dollars, and its products are connected with hundreds of thousands of accounts. Lean envisions a fully inclusive financial ecosystem that serves everyone, no matter where they bank or live in the MENA region.

Responsibilities

• Interface with customers, Lean’s leadership, and core account teams (Sales, Support, Implementation, Product).
• Strategize and support customers’ adoption plans, translating strategic initiatives into actionable steps aligned with their milestones.
• Proactively address customer challenges through innovative ideas and strategies, beyond delivering engagements and solutions.
• Demonstrate delivery, data-driven, and strategic thinking; maintain attention to detail, problem-solving, and exemplary communication at executive and project-team levels.
• Act as a peer leader to gain stakeholder buy-in, negotiate, and drive teams; leverage enterprise experience and operational excellence to influence decisions and contribute to secure, robust solutions.

Minimum Qualifications

Desired Qualifications

NB. If you identify with the team and mission but don’t meet every requirement, we encourage you to apply.

Why Join us?

Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we’ve aimed to be the pre-eminent A2A payments company in the Middle East, enabling clients to connect to users’ bank accounts for real-time payments and account information. Our clients include Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.

Lean has processed billions of dollars, with products connected to hundreds of thousands of accounts in the region. We’ve announced a $67.5 million Series B funding led by General Catalyst. We’re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.

Lean is an equal opportunity employer and is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.

When applying for a job at Lean Technologies, we may collect, use and share Personal Data about you with different members of our team during the application process. This may involve transferring your data to members of the team in our office locations worldwide. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data.

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