Business Director

The purpose of this role is to own the day-to-day client relationship and all elements of delivery. Including, implementation of the strategic vision for the client, delivery against the financial targets set and building a trusted relationship with the client.

Job Description : Key Responsibilities

Delivers innovative and ambitious, strategic and commercial solutions that balance client and agency values working closely with colleagues and clients

Builds strong client relationships as a trusted advisor with senior client and industry stakeholders

Deepens the relationship to ensure retention and growth

Manages team to ensure they also build strong relationships with their counterparts to deliver outstanding client service

Immerses self and team in clients’ business : understanding their challenges, objectives, external economic environment, markets they operate in, competitive threats and relevant partner agencies; knows their business model, how it is performing and what success looks like; knows client’s products inside out and applies this knowledge to deliver innovative, ambitious client plans and service

Uses account plans to stimulate and track future work; manages resources effectively

Understands client commercial framework and works with senior account leadership to ensure business is run profitably

Improves client satisfaction to expand existing revenue streams and build new ones

Manages systems for forecasting accurate spend and track progress

Translates agency strategy into innovative, executionable business plans for own client that deliver business value

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