Banquet ManagerMarriott Hotels & Resorts • Riyadh, Riyadh Region, Saudi Arabia
Banquet Manager
Marriott Hotels & Resorts • Riyadh, Riyadh Region, Saudi Arabia
17 hours ago
Job descriptionEnsures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. Greets customer during the event phase and hands‑off to the Event Operations team for the execution of details. Adheres to all standards, policies, and procedures. Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. Manages group room blocks and meeting space for average to large‑sized assigned groups. Identifies operational challenges associated with their group and determines how to best work with the property staff and customer to solve these challenges and / or develop alternative solutions. Uses judgment to integrate current trends in event management and event design. Acts as liaison between field salesperson and customer throughout the event process (pre‑event, event, post‑event). Participates in customer site inspections and assists with the sales process as necessary. Performs other duties as assigned to meet business needs. Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience. Delivers excellent customer service throughout the customer experience and encourages the same from other employees. Empowers employees to provide excellent customer service. Sets a positive example for guest relations. Coordinates and communicates event details both verbally and in writing to the customer and property operations. Makes presence known to customer at all times during this process. Oversees their customer experiences from file turnover through the post event phase until turnover back to
JOB SUMMARY
Responsible for preparing all event documentation and coordinating with Sales, property departments, and customers to ensure consistent, high‑level service throughout pre‑event, event, and post‑event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up‑selling and offering enhancements to create outstanding events.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 1–2 years of experience in the event management or related professional area.
- 2‑year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year of experience in the event management or related professional area required.
CORE WORK ACTIVITIES
Managing Event Logistics and Operations
Ensuring and Providing Exceptional Customer Service
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Manager • Riyadh, Riyadh Region, Saudi Arabia
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