Key Account Manager - KSA (Dammam, Yanbu)

Key Account Manager – KSA (Dammam, Yanbu)

About Trella

Trella is a platform that connects shippers to carriers via a digital interface. Using technology, Trella matches specific carriers capabilities with shippers requirements to provide market-leading reliability and availability at a fraction of the price. Trella even allows shippers to track shipments in real-time and report key insights on transportation trends and performance. Trella’s goals are simple - seamless, efficient and fast freight.

Overview

We are looking for a Key Account Manager to own relationships with our most important enterprise customers in Saudi Arabia. You’ll be the single point of contact responsible for growth, retention, and day-to-day service excellence—partnering closely with Operations, Pricing, Product, and Finance to deliver results.

Responsibilities

• Own the relationship : Build multi-level relationships (operations, supply chain, procurement, finance) and drive account plans that grow volume and wallet share
• Deliver service excellence : Ensure on-time pickups / deliveries, fast issue resolution, and strong communication. Lead regular business reviews with data-backed insights.
• Grow the business : Identify upsell and cross-sell opportunities (e.g., rentals, domestic lanes, cross-border). Negotiate renewals and spot opportunities.
• Run the numbers : Forecast demand, track performance, and manage pricing and margins in collaboration with Commercial and Operations.
• Solve problems fast : Escalate and unblock operational issues, coordinate with supply to secure the right capacity, and protect customer commitments.
• Be the voice of the customer : Share feedback to improve our products, processes, SLAs, and carrier quality.
• Protect cash : Coordinate accurate invoicing and support timely collections with Finance.

Qualifications

Why Trella

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