Unit Head Customer Service - Cranes & Heavy Transport

Unit Head Customer Service - Cranes & Heavy Transport

Job Openings Unit Head Customer Service - Cranes & Heavy Transport

About the job Unit Head Customer Service - Cranes & Heavy Transport

Our client is a leading player in the transportation and logistics sector, recognised for delivering reliable, customer-centric solutions across regional and international markets. As part of its continued growth and operational excellence journey, the company is seeking an experienced Unit Head Customer Service to lead its front-line service function.

This pivotal role is responsible for steering the customer service team towards achieving superior service standards, client satisfaction, and operational efficiency. Acting as a bridge between clients, operations, and senior management, the position offers exposure to strategic decision-making, continuous improvement initiatives, and cross-functional collaboration in a dynamic logistics environment.

Key Responsibilities

Service Delivery & Operations Oversight

• Supervise daily customer service operations to ensure prompt resolution of client inquiries and service issues.
• Monitor key performance indicators (KPIs) and service quality metrics, ensuring timely updates and accurate reporting.
• Coordinate with logistics and dispatch teams to maintain seamless service fulfilment.
• Lead, coach, and evaluate the customer service team to enhance performance and professional capability.
• Manage scheduling, training initiatives, and performance feedback to drive service excellence.
• Foster a culture of accountability, collaboration, and continuous learning within the team.

Client Relationship Management

Performance Monitoring & Process Improvement

Compliance & Cross-Functional Coordination

Ensure adherence to transportation regulations, safety standards, and company policies.

Qualifications & Experience

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