Laundry Manager

Overview

Laundry Manager role at Sofitel Riyadh Hotel & Convention Center. The position involves managing laundry operations to ensure a high standard of cleanliness, efficiency, and guest satisfaction within the hotel.

Responsibilities

• Ensure consistent supply of clean, neat and quality linens and uniforms.
• Perform laundry activities according to health standards department.
• Conduct interview, supervise, train, schedule, counsel and evaluate staff.
• Ensure laundry equipment and facility are in best operating condition.
• Perform laundry functions in complete compliance with guidelines and requirements.
• Conduct budgeting, forecasting and inventory control.
• Report to the Housekeeping Manager and / or the Executive Housekeeper about activities progress and issues if any.
• Ensure to maintain top level cleanliness by following set policies, standards and procedures.
• Lead staff relations effectively within laundry department.
• Handle concerns of guest and follow up on activities as required.
• Ensure to promote actively team work within laundry department and maintain strong interdepartmental relations.
• Plan, organize and hire all laundry colleagues.
• To supervise the Laundry operations ensuring that the hotel standards and procedures are fully known and followed.
• To supervise outsourced laundry services, for quality and standard procedures.
• To ensure all the equipment utilized in the laundry is well set-up and maintained and the related instructions and cycles are well adapted and followed-up.
• To ensure a correct and economical use of all the chemicals and that the formulas are respected.
• To ensure a proper storage of the chemicals, respecting the environmental procedures.
• To maintain the linen and laundry par stocks.
• To ensure laundry staff has a full knowledge of all the textiles and their proper care.
• To constantly check the linen, uniform for cleanliness and defects and to recommend replacement if necessary.
• To maintain constant linen flow to the floors and the outlets.
• To ensure proper distribution of all articles and efficient handling of guests, managers and employees uniforms.
• To maintain a record of consumption of all the chemicals per wash and to prepare monthly productivity reports.
• To assist laundry and housekeeping operations during daily peak hours.
• To ensure work areas and stores are always in a good state of maintenance and that fire hazards and safety hazards are removed.
• To ensure uncompromising levels of cleanliness and maintenance through each employee’s responsibility.
• To maintain complete and readily accessible files.
• To continuously study and evaluate the operations and procedures to increase revenue and productivity.
• To ensure proper handling of lost and found items.
• To participate in monthly inventories.
• To follow up daily check lists.
• To work closely and enthusiastically with other departments to ensure teamwork and the smooth efficient operation of the hotel.
• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
• To ensure a proper coverage and supervision of the Laundry at all times.
• To respect schedules, terms and deadlines as agreed with the Management.
• To ensure that all team members are updated with the latest administrative, organizational, operational or other changes and news.
• To conduct / attend a daily line up briefing with the Laundry team to recapitulate tasks and activity.
• To be an ambassador of the Laundry and of the hotel, in and outside the work place.
• To ensure trainings and regular “refresher” courses are conducted and attended as scheduled.
• To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department appearance standards.
• To provide friendly, courteous and professional service at all times.
• To maintain good working relationships with colleagues and all other departments.
• To read and understand the hotel’s Employee Handbook and to adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
• To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments / areas if required, to meet business demands and guest service needs.

Qualifications

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