Product Operations Senior Specialist

HungerStation is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Product Operations

Work closely with Product, Engineering in ensuring that product features are properly tested before go live

Build strong stakeholder management skills to be able to effectively manage business requests

Work with the product teams in OKR planning, being part of the product discovery process

Develop a good understanding of business KPIs in order to be able to deliver business value in partnership with our Operations teams - Logistics, Sales, Service

Vendor integrations : enable the go-live of partner vendors on the platform after proper integration is done

Work closely with Engineering and Vendor teams to support POS API integrations.

Analyze data and performance metrics to make informed decisions, track progress, and optimize program outcomes

Build dashboards and reports that can help with better insights for the teams on ongoing projects.

Continuously assess and enhance operational processes, identifying areas for improvement and efficiency gains

Manage program budgets, including cost forecasting and expense control

Provide regular reports and updates to senior management on the progress of programs, key performance indicators, and financial results

Innovation : stay up to date with industry trends and emerging technologies to recommend and implement innovative solutions that can enhance the food delivery business.

Cross team Collaboration

Collaborate with teams such as product, tech, logistics, commercial, and customer support to ensure alignment and successful execution

Stakeholder Management

Work with local stakeholders to understand operational blockers to achieve KPIs and engage with central teams and other internal stakeholders to get the right support and execution to improve overall operational performance

Own and manage project plans, timelines, and budgets for new initiatives or improvements with regular updates for internal teams for better visibility and impact.

Strategy & Planning

Contribute to the development and execution of the Division’s ABCs and OKRs, while ensuring alignment with other Functions' heads.

Make critical decisions that support the Division's strategic and tactical direction.

Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.

Demonstrating Strong Work Ethic

Follow all relevant policies, procedures, and processes for the daily work to be carried out in a consistent manner

Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness

Uphold a high-performance working environment and promote HungerStation Values, being a role model for peers

Qualifications

4 -5 years of operational experience in an e-commerce or food / tech industry (preferably 2 years in a senior role)

Deep problem solving skills and very strong at hypothesis formulation for crafting solutions

Experience in Analyzing and validating API payloads, requests, and responses for accuracy and compliance and to support Integrations.

Experience in building operational processes and defining improvements across the journey

Experience with project management and a deep understanding of prioritization and criticality of deadlines

Ability to build relationships, motivate peers, and manage upwards

Strong product sense to be able to deeply understand our ecosystem, and collaborate with Product teams on relevant topics

Strong Data analytics experience

Hands-on experience with tools such as Tableau, and Looker Studio will be an advantage

Additional Information

What We offer :

We offer relocation support globally to our permanent employees.

Exchange ideas and meet 2000+ colleagues from different teams within Delivery Hero in our active guilds and through our global tech and product community.

Develop your skills with your personal educational budget for conferences and external training.

Access our e-learning platform LinkedIn and participate in our various in-house training programs

And much more…

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