MANAGER, IT SERVICES ADOPTION

Lead the global strategy and execution of IT service adoption initiatives to ensure IT services are user-friendly, market-ready, and aligned with business needs. Drive ROI by implementing adoption strategies, lifecycle management, and Consumer Success programs, enabling seamless service consumption, improved user satisfaction, and optimized IT investments.

Key Accountability Areas Global Strategy and Service Readiness

Define and lead global strategies to ensure IT services are market-ready, easy to consume, and supported with effective communication and training initiatives.

Develop adoption frameworks, best practices, and governance models to ensure consistency across regions and functions.

Adoption Strategy and ROI Management

Design and execute cross-functional adoption strategies to drive high service usage and maximize ROI.

Monitor performance metrics, analyze usage data, and recommend service enhancements, replacements, or retirements based on adoption trends.

Consumer Success Programs

Establish and manage Consumer Success programs that enhance user satisfaction and promote self-service capabilities.

Implement industry best practices to create engaging experiences, improve service delivery, and strengthen IT-business alignment.

Marketing and Lifecycle Management

Lead IT service marketing efforts, including campaign planning, service positioning, and engagement strategies.

Oversee the product lifecycle for IT services, ensuring effective planning, transition, and retirement strategies.

Performance Measurement and Stakeholder Engagement

Define KPIs and success metrics for IT service consumption and adoption initiatives.

Collaborate with internal stakeholders and external partners to ensure service performance aligns with organizational goals.

Provide transparent reporting and recommendations to leadership to support IT investment decisions.

Role Accountability

Ability to recruit, recognize and cultivate high performers and expose them in order to create a robust second line of management.

Ability to recognize low performers and guide them to improve or release them.

Ability to treat subordinates equally without any discrimination.

Assessment criteria of subordinates is performance that leads to planned results.

Ensure availability of delegation of authority matrix to have sufficient delegations as per company policy.

Responsibility

Must take full responsibility for his operation as per the job description and the required deliverables from this position, taking into consideration the general company guidelines.

Able to anticipate problems and make the necessary proactive steps to prevent them

Ability to take necessary and proper timely decisions.

Delivery

Deliver the required results in timely manner with required quality and cost.

Making a Tangible Difference :

Must make a tangible difference to his area of operation. and exceed business expectations.

Business Planning and Performance

Able to transform the corporate goals into business plans.

Able to Plan, follow-up and execute those plans, whether they are annual or development plans.

Monitor the plan performance and initiate action to strengthen results and take the corrective action accordingly.

Provide periodic work progress reports.

Responsible for monitoring and controlling budgets and expenses to achieve the optimum cost efficiency.

Organizational Development

Develop the organizational structure according to the current requirements taking into consideration future and development plans.

Ensure availability of job descriptions for all job roles and deployment.

Business Process Improvements

Develop, coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.

Should be conversant and able to navigate through IT solutions especially those relevant to his job and business.

Promote the automated systems and using them fully, to spread its culture.

Quality

Quality is considered as alfanar’s prime competitive advantage as such, managers are expected to act accordingly.

Adaptation

Adapt to new and alternative techniques, technologies, management structures, and business models.

Health, Safety and Environment

Ensure a safe, secure, and legal work environment as per the standard regulations.

Academic Qualification Bachelor Degree in Information Mgmt. Sciences & Systems

Work Experience 6 to 10 Years

Technical / Functional Competencies

Applications System Analysis

Applications System Design

Information Technology

Information Technology Industry Knowledge

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