IT support Manager (open for Saudi nationals only), OTS

IT support Manager (open for Saudi nationals only), OTS

Job ID : | Afaq - Warehouse Branch

We are Amazon; we pioneer. Since opening in 1995, we’ve been pushing the boundaries of what is possible further and further. We’re also working to become Earth’s most customer‑centric company.

Responsibilities

• Ensure that IT maintenance work and troubleshooting is carried out to a high standard following Amazon policies and guidelines, specifically IT and Health & Safety.
• Lead coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
• Coordinate and oversee the Team’s projects and support technical task execution, ensuring effective reporting and internal customer satisfaction.
• Develop and manage the IT budget through its lifecycle, encouraging, supporting and facilitating IT skill development of Fulfillment Center staff.
• Lead people, hours and shifts, including staff and team scheduling.
• Inspire continuous improvement of all IT team processes and initiatives, driving operational excellence in the Fulfillment department.

Preferred Qualifications

We’re looking forward to receiving your application, preferably in English.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit Amazon hiring accommodations .

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