Automotive Aftersales Manager

The Automotive & Aftersales Manager will be responsible for overseeing all aftersales operations including service, maintenance, spare parts, warranty, and customer service. This role ensures high-quality service delivery, maximizes customer satisfaction, improves retention, and drives profitability of the aftersales division while maintaining compliance with company and manufacturer standards.

Key Responsibilities :

• Manage service center, spare parts, and warranty operations.
• Drive customer satisfaction, retention, and service quality.
• Lead, train, and motivate the aftersales team.
• Monitor KPIs and achieve revenue & profit targets.
• Ensure compliance with OEM standards and company policies.

Requirements :

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