Patient Services Representative

Responsibilities

Acts as unit receptionist. Receives patient, visitor and staff inquiries at the reception desk. Responds in a timely, helpful and cordial manner to inquiries whether in person or by telephone and directs information to appropriate personnel. Acts as a resource to other staff for location of forms, manuals, etc. Accurately maintains the department’s record book. Reviews log at end of day for accuracy and completeness. Completes requisition forms and schedules procedures with appropriate departments including Appointments, Laboratory, Radiology, Ultrasound, etc. Accompanies patient and / or medical record to various departments or areas required. Ensures all patient records have legible identification details as applicable. Complete their applications if needed. Patient reports and documentation are filed correctly and in order in the medical record during downtime. Maintains adequate stock levels of forms and supplies in keeping with established stock levels and maintains appropriate supply of forms in exam rooms. Prepares monthly requests for forms and supplies and utilizes supplies in a cost-effective manner. Utilizes equipment / supplies appropriately and efficiently. Prepare daily, weekly, and monthly reports and identifies trends for improvement. Sets priorities and plans implementation of daily activities, ensures implementation is completed in an organized manner following KKESH standards. Facilitates flow of patients within the clinical and / or to other departments or services as indicated. Collects patient payments and issues receipts in accordance with the set procedures. Maintains a log for both admitted patients and outpatients. Reviews and reconciles daily cash receipts. Responds to patients’ / companions’ inquiries as necessary and / or required. Performs all duties in a professional, effective and confidential manner. Performs all other related duties as required or assigned.

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