Business Analyst -Retail Banking Project

Retail Banking will act as a key liaison between businessstakeholders and technology teams, driving the analysis, design, and implementation ofsolutions that enhance THE BANK’s retail banking products and digital services. The role iscritical in supporting THE BANK’s mission to provide innovative, secure, and customercentric banking experiences, while ensuring compliance with regulatory standards andcontributing to the bank’s digital transformation initiatives.ResponsibilitiesRequirements Gathering & Analysis : Engage with business stakeholders to elicit,document, and validate business and functional requirements for retail banking productsand digital channels (e.g., mobile banking, online banking, eDeposit, digital wallets) .analyze existing business processes, identify gaps, and recommend improvements toenhance customer experience and operational efficiency.Process Mapping & Optimization : Develop process flowcharts, business process models,and user journey maps for retail banking services such as account opening, loans,payments, and remittances. Identify opportunities for automation and digitalization in linewith THE BANK’s technology strategy.Data Analysis & Reporting : Collect and analyze data to identify trends, customerbehaviors, and areas for product or process improvement. prepare business cases,feasibility studies, and performance reports to support decision-making .Solution Design & Implementation : Collaborate with IT, product, and operations teams todesign and implement solutions that meet making requirements.Participate in user acceptance testing (UAT), ensuring solutions are delivered as perspecifications and regulatory requirementsStakeholder Management : Serve as a bridge between business units, IT, and externalvendors, facilitating clear communication and managing expectations throughout theproject lifecycle, Conduct workshops, presentations, and training sessions for end-usersand stakeholders.Regulatory & Compliance Alignment : Ensure all solutions and processes comply withSaudi Central Bank (SAMA) regulations and THE BANK’s internal policies. Stay updated onindustry trends, regulatory changes, and best practices in retail banking and digitaltransformationExpectation Management : Manage stakeholder expectations regarding project scope,timelines, and deliverables, maintaining transparency throughout the project lifecycle.User Story Development : Translate business requirements into detailed user stories withclear acceptance criteria, collaborating with development teams to refine and prioritizethese stories during grooming sessions.Documentation : Compile business requirements into comprehensive BusinessRequirements Documents (BRDs), including both functional and non-functionalrequirements such as system interfaces, data flows, and user interfaces.Feedback Incorporation : Gather and incorporate feedback from stakeholders to refineand finalize BRDs before submission for approval.Business Case Development : Develop business case diagrams to visually representproject rationale, identifying key stakeholders, objectives, expected benefits, and potentialrisksQualificationsBachelor’s degree, engineering, Finance, InformationTechnology, or a related fieldEssential SkillsProven experience in business analysis, requirements gathering, anddocumentation. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Experience with Agile methodologies and user story development. Proficiency in requirements management tools (e.g., Jira). Ability to create clear and comprehensive BRDs and business case diagramsDesired SkillsStrong understanding of retail banking products (accounts, loans, cards, digitalchannels) and customer service processes. Experience with digital banking platforms, core banking systems, and processautomation tools. Proficiency in data analysis tools (Excel, SQL, Tableau); knowledge is an advantage . Familiarity with regulatory requirements and compliance standards in Saudibanking (e.g., SAMA guidelines)Experience5+ years of experience as a Business Analyst in retail banking or financial services,preferably within Saudi Arabia or the GCC region