CRM Coordinator / Executive

We’re Hiring : CRM Executive / Coordinator – Arabic Speaker

An exciting opportunity is open to join a fast-growing independent food company as a CRM Executive ! If you're passionate about customer engagement, loyalty, and data-driven marketing—and you're fluent in Arabic —this role is for you.

About the Role

As a CRM Executive, you will support the development and execution of our customer relationship strategies across dine-in and delivery concepts. You’ll help drive customer retention, loyalty, and personalized experiences across multiple restaurant brands.

Key Responsibilities

• Plan, build, and optimize CRM campaigns across channels (email, WhatsApp, SMS, etc.)
• Analyze customer data to define segments (including RFM & behavior-based targeting)
• Collaborate with marketing, content, and design teams to deliver cohesive campaigns
• Monitor KPIs such as open rates, conversion, CLTV, retention, ROI, and strike rate
• Support in the setup of customer journeys, loyalty triggers, and A / B tests
• Maintain and update CRM calendar, campaign templates, and reports
• Ensure data quality, compliance, and consistency across platforms
• Ensure Arabic content quality and alignment with each brand’s tone and identity

Requirements

Bonus if you have :

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