F&B Supervisor - In Room Dining (Saudi Nationality)

Company Description

Sofitel Riyadh Hotel & Convention Center : A Symphony of French Elegance and Saudi Arabian Warmth

The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.

Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitality is a work of heart ,

Join us and become a Heartist .

Job Description

• Supervise daily operations of the outlet, ensuring smooth service, monitoring standards, food quality, and guest satisfaction, while maintaining compliance with health, safety, and sanitation regulations.
• Conduct regular inspections to maintain a clean, safe, and organized environment, and understand and explain the outlet’s concept and offerings to guests and colleagues.
• Respond proactively to guest inquiries, monitor VIP guest requirements, and handle customer complaints effectively, reporting severe issues to managers.
• Support the Restaurant / Outlet Manager in maintaining POS accuracy, identifying areas for improvement in service and quality, and ensuring proper menu presentation.
• Train colleagues, identify learning and development needs, and foster a positive work environment, promoting teamwork and addressing conflicts.
• Engage warmly with guests, ensure customer satisfaction, create WOW moments, and participate in regular meetings to discuss operational updates and improvements.

Qualifications

#J-18808-Ljbffr