Information Technology Service Delivery Manager

Information Technology Service Delivery Manager Position : IT Shared services Transition Consultant.

Duration : 12+ months (Long-term extensions)

Responsibilities

Organizational Design & People Transition : Design target operating model, map current vs. future roles, assess people impact, and manage workforce redeployment or reskilling plans.

Shared Services Strategy : Develop and implement shared services models (centralized, federated), define service catalog, SLAs, governance, and operating frameworks.

Project & Transition Management : Plan and lead service transition initiatives, including timelines, milestones, risk mitigation, and cross-functional coordination.

Change Management & Communication : Lead organizational change activities, manage stakeholder engagement, and implement structured communication and training plans.

Business Process Optimization : Analyze, map, and improve service delivery processes using methodologies such as Lean Six Sigma.

Digital Tools & Platforms : Utilize tools like ServiceNow, SAP, Power BI, and Excel to track transitions, visualize data, and manage workflows effectively.

Stakeholder Engagement : Manage expectations and alignment across business units, HR, legal, IT, and executive leadership.

Qualifications

10 years of experience in shared services and transformation programs.

Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Information Technology

Industries : IT Services and IT Consulting

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