Senior PCS 7 Service Engineer - Saudi Arabia / Al-Khobar

Overview Senior PCS 7 Service Engineer - Saudi Arabia / Al-Khobar

Siemens Digital Industries is a leading innovator in automation and digitalization. Our mission is to support customers in maximizing growth, profit opportunities and ecological footprint in the discrete and process industries. Join our Digital Industry as the Senior PCS 7 Service Engineer and help us transform the everyday by finding solutions and making the world a more inquisitive place for tomorrow.

Responsibilities

Technical Expertise :

Possess a deep understanding of Simatic PCS 7 systems, including configuration, troubleshooting, and optimization, and provide advanced technical support to customers.

Industry-Specific Knowledge :

Leverage experience in water, oil, gas, and petrochemical industries to understand unique challenges and provide tailored solutions.

Customer Service Excellence :

Ensure the highest level of customer satisfaction by addressing complex issues, optimizing PCS 7 systems, and exceeding customer expectations.

Service Operations Support :

Collaborate with the service operations team to address PCS 7-related service requests, incidents, and escalations and meet SLAs.

Problem Resolution :

Independently resolve intricate customer issues related to PCS 7 systems and provide guidance to less experienced engineers when needed.

Documentation and Reporting :

Maintain detailed records of PCS 7 service activities, including configurations, installations, and resolutions; prepare technical reports for management and customers.

Training and Development :

Assist in training and mentoring less experienced engineers, sharing expertise in PCS 7 systems and industry knowledge. Stay current with Siemens products and services and industry advancements.

Collaboration :

Work with customers and cross-functional teams to identify opportunities for system improvements and performance optimization.

Safety :

Promote a safety-first culture and ensure safety protocols are followed in PCS 7 service activities.

Your success is grounded in

Bachelor's degree in a relevant engineering field (e.g., electrical, automation, or related discipline).

A minimum of 5-10 years of hands-on experience in Simatic PCS 7 systems.

Extensive experience in the water, oil, gas, and petrochemical industries.

Profound technical knowledge of Siemens Simatic PCS 7 systems, including configuration, troubleshooting, and optimization.

Strong problem-solving and communication skills; ability to work independently and under pressure, meeting deadlines and exceeding customer expectations.

Strong organizational and analytical skills; commitment to safety and quality standards.

You’ll benefit from

2 to 3 days of mobile working per week as a global standard.

Diverse and inclusive culture with a sense of belonging.

Opportunities to develop personally and professionally with a broad range of learning & development options.

Transform the everyday with us We value your outstanding identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

We celebrate that our people are individuals and have different preferences and needs. We recruit extraordinary minds from all walks of life and are committed to fostering a culture of diversity, equity and inclusion. We encourage applications from a diverse talent pool and are happy to discuss flexibility and reasonable adjustment requirements. Many of our teams are working remotely, adding to our ability to offer more flexibility in how you handle your time.

Please note : Only complete applications can be considered in the selection process.

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