This job offer is not available in your country.

Service Desk Specialist

2P Perfect PresentationRiyadh, Riyadh Region, Saudi Arabia

22 days ago

Job description

Overview

The Service Desk Specialist provides frontline technical support, resolving L1 IT issues (hardware, software, and network) for employees and clients. This role ensures SLA compliance for ticket resolution while maintaining strict adherence to KSA cybersecurity standards (NCA, SAMA).

Technical Support & Troubleshooting

Resolve L1 tickets (planning & design requests, implementation requests, support requests, application deployment) via phone, email, or chat
Escalate complex issues to L2 / L3 teams or application support team leads with detailed documentation
Support Microsoft 365, VPN, and SaaS applications

User & Device Management

Configure and troubleshoot laptops, printers, and mobile devices

Manage Active Directory user accounts, passwords, and permissions

Documentation & Knowledge Sharing

Update IT knowledge base with solutions

Document recurring issues for root-cause analysis

Stakeholder Communication

Communicate outage and preventive / corrective maintenance alerts to users

Special Projects

Provide support on cross-functional projects

Collaborate with other teams to align projects with KSA regulatory requirements (SAMA, NCA)

Ensure projects are delivered on time, within budget, and with zero service disruptions

Qualifications

Bachelor’s degree in Computer Engineering, IT, or Diploma in IT, Computer Science, or related technical field.

1+ years in helpdesk, technical support, or IT internship.

Knowledge in Active Directory and Computer Hardware / Software.

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

#J-18808-Ljbffr

Create a job alert for this search

Specialist • Riyadh, Riyadh Region, Saudi Arabia