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Service Desk Specialist
2P Perfect PresentationRiyadh, Riyadh Region, Saudi Arabia23 منذ أيام
الوصف الوظيفيConfigure and troubleshoot laptops, printers, and mobile devices Manage Active Directory user accounts, passwords, and permissions Update IT knowledge base with solutions Document recurring issues for root-cause analysis Communicate outage and preventive / corrective maintenance alerts to users Provide support on cross-functional projects Collaborate with other teams to align projects with KSA regulatory requirements (SAMA, NCA) Ensure projects are delivered on time, within budget, and with zero service disruptions Bachelor’s degree in Computer Engineering, IT, or Diploma in IT, Computer Science, or related technical field. 1+ years in helpdesk, technical support, or IT internship. Knowledge in Active Directory and Computer Hardware / Software. Entry level Full-time Information Technology IT Services and IT Consulting
Overview
The Service Desk Specialist provides frontline technical support, resolving L1 IT issues (hardware, software, and network) for employees and clients. This role ensures SLA compliance for ticket resolution while maintaining strict adherence to KSA cybersecurity standards (NCA, SAMA).
Technical Support & Troubleshooting
- Resolve L1 tickets (planning & design requests, implementation requests, support requests, application deployment) via phone, email, or chat
- Escalate complex issues to L2 / L3 teams or application support team leads with detailed documentation
- Support Microsoft 365, VPN, and SaaS applications
User & Device Management
Documentation & Knowledge Sharing
Stakeholder Communication
Special Projects
Qualifications
Seniority level
Employment type
Job function
Industries
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Specialist • Riyadh, Riyadh Region, Saudi Arabia