Principal Technical Consultant - Technology Workflows / ServiceNow Platform

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Overview

The Senior Technical Consultant for Technology Workflows is a technical responsible for guiding clients through the implementation of ServiceNow’s ITSM, ITOM and Platform solutions. This role focuses on delivering best-practice-based solutions that drive business outcomes and enhance operational efficiency. The successful candidate will possess deep expertise in field service management, coupled with a strong understanding of customer service workflows, to solve complex client challenges and advocate for customer needs within ServiceNow.

Responsibilities

• Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions.
• Lead customer workshops on architecture (Cloud and On-Prem), design and integrations
• Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for Technology Workflow implementations.
• Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments.
• Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively.
• Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Self-Hosted, Domain Separation, Mid-servers, and more
• Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges.
• Mentor and guide developers and consultants on best practices in technical design and field service management workflows.

Pre-Sales Support

Product Collaboration

Qualifications

In order to be successful in this role, we need someone who has :

Experience :

IT Service / IT Operations Management : Proven track record in designing and implementing ITSM & ITOM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices.

Industry : Financial Services

Domains : IT Service Management, IT Operations Management, AppEngine, Integration Hub

Leadership Skills : Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts.

Technical Skills : Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within ITSM & ITOM environments. Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies

Certifications : Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Field Service Management Implementation Specialist, and Certified Technical Architect within the first year.

Required Certifications

Additional Information

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