Front Desk Manager

Get AI-powered advice on this job and more exclusive features. We are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. Key Responsibilities

Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction Ensure maximum room revenue through up selling within stipulated guidelines, therefore optimizing the sale of room inventory, while controlling room availability in high occupancy periods Actively involve in promoting and selling companies loyalty program, Food & Beverage events / in house facilities and hotel / company partners Ensure that all accounting and auditing practices are in line with company policies, governmental requirements and check audits and registration cards before sending them to accounts Lead and coach the team towards achieving highest level of exceptional guest service and colleague satisfaction results through the application of all corporate and property standards and policies Skills Education, Qualifications & Experiences

You must ideally have a degree in the hospitality field with previous experiences in the Front Office Department within a hotel. You should also have fluency in both written and spoken English and an immaculate personal presentation along with the ability to solve problems effectively. Computer literate and knowledge of Opera will be highly regarded. Knowledge & Competencies

Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding DifferencesSupervising Operations Teamwork Adaptability Customer Focus Drive for Results Job Details

Seniority level : Mid‑Senior level Employment type : Full‑time Job function : Other Industries : Home Health Care Services

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