IT Analyst

Role Purpose

The IT Analyst plays a crucial role in providing technical support and assistance to the IT department. This role involves helping end-users with technical issues, performing routine IT tasks, and contributing to the overall efficiency of the organization's technology infrastructure. Key Responsibilities

Provide first-line technical support to end-users, addressing hardware and software issues. Respond to user inquiries, troubleshoot problems, and elevate issues as needed. Lead installation, configuration, and maintenance of computer hardware and software. Perform routine updates and patches to ensure the security and functionality of systems. Maintain accurate and up-to-date documentation of IT systems, configurations, and procedures. Assist in the maintenance and troubleshooting of the organization’s network infrastructure. Provide support for network connectivity issues and assist in managing network devices. Set up and troubleshoot peripheral devices such as printers, scanners, and other hardware. Ensure the proper functioning of peripheral equipment and assist users with related issues. Provide support for common office software, email clients, and productivity tools. Support the implementation of security measures to protect IT systems and data and assist in educating end-users on cybersecurity best practices. Maintain complete inventory of IT equipment, including computers, peripherals, and software licenses. Communicate effectively with end-users to understand and resolve IT-related problems. Assist in providing basic training to end-users on the use of IT systems and applications. Stay informed about new technologies and participate in relevant training programs. QUALIFICATIONS & EXPERIENCE REQUIREMENTS

Bachelor’s degree or relevant certification in Information Technology, Computer Science, or a related field. A minimum of two years of IT support experience. Basic understanding of computer hardware, software, and networking concepts. Familiarity with Microsoft Office Suite and common desktop applications. Strong technical aptitude and an interest in IT support. Skills

Ability to analyze and solve technical issues efficiently. Skill in identifying and diagnosing hardware and software problems. Ability to work patiently with end-users, especially those with varying levels of technical proficiency. Skill in creating user guides and documentation. Ability to adapt to changing technology and work environments. Ability to work effectively as part of an IT team.

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