Software / IT Support

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role

As a Software & I.T Support Engineer

You will reside in KSA, based in Rapiscan’s Riyadh offices. Rapiscan has a growing fleet of X-ray systems deployed throughout the Kingdom. These systems have complex software and IT components that require expert troubleshooting, diagnostics, maintenance, and patching.

Working with UK and US teams, you will diagnose and remediate I.T and software issues, and configure systems to integrate with customer networks. The primary function is to act as the main point of contact for all Cargo service Software and IT related queries within the Kingdom.

The scope includes hardware, network, software configuration, and documentation, supporting the ongoing health and maintenance of all systems in the country. You will work alongside Cargo service teams, Cargo Engineering Software Team, Cargo product support engineers, and Cyber Security.

Travel throughout KSA is required; transportation will be provided as part of your package.

Responsibilities

Operations – IT Systems Support :

• Address IT system-related and hardware issues
• Facilitate network connectivity with ZATCA IT staff
• Support personnel to identify root causes of IT infrastructure problems
• Provide 2nd / 3rd line support for IT systems

Operations – Software Systems Support :

Rapiscan Systems :

Qualifications

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