Senior Manager Delivery - Digital Channels

Senior Manager Delivery - Digital Channels Seeking qualified professional to lead and manage the non-BFSI Delivery Unit within the Digital Channels Department, focusing on delivery excellence and client engagement with government and non-financial services sectors.

Overview Senior Manager Delivery - Digital Channels

Responsibilities

Manage and oversee the non-BFSI unit operations and delivery activities.

Lead engagements with government and non-financial services customers.

Ensure successful delivery of large-scale digital projects aligned with client needs.

Collaborate with internal teams to drive efficiency and quality.

Maintain strong client relationships and stakeholder management.

Minimum Qualifications

Bachelor’s degree in computer science, Information Technology, or related field.

9+ years of IT delivery or project management experience, 3–5 years working with government-related entities or projects.

Job-Specific Skills

Certifications in Project Management (PMP, PRINCE2, or PMI-ACP).

Agile / Scrum certifications (e.g., Certified Scrum Master, SAFe).

ITIL certification for service management.

Strong leadership and team management.

Excellent stakeholder and client engagement skills.

Advanced problem-solving and decision-making.

Effective communication (verbal and written).

Ability to manage multiple priorities in an agile environment.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology and Project Management

Industries

IT Services and IT Consulting

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