Technical Support Manager

Responsibilities

• Lead & manage a remote technical sales support office in Egypt supporting sales activities in KSA
• Oversee all technical activities, including lighting design, project management, and technical support
• Provide expert guidance and mentorship to the team, ensuring high-quality output and professional development
• Collaborate with the sales team to understand client needs and deliver customized lighting solutions
• Ensure the team is proficient in using lighting design software (e.g., DIALux, Relux, AutoCAD) and up-to-date with the latest industry trends and technologies
• Develop and maintain strong relationships with consultants in KSA, assisting them in designing and specifying lighting needs
• Monitor and evaluate the performance of the team, implementing improvements and training as necessary
• Coordinate with R&D and product development teams to address technical challenges and ensure alignment with company goals
• Manage project timelines, budgets, and resources to ensure successful project delivery
• Prepare and present technical proposals, reports, and documentation to clients and stakeholders

Requirements

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Information Technology

Industries

IT Services and IT Consulting

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