Manager Technical Service

Overview

We are looking to hire a Technical Services Manager to provide strategic leadership and ensure operational excellence for field service and repair center teams across KSA.

Responsibilities

Provide strategic & commercial leadership

Own and lead commercial and operational service strategy across the region.

Drive ProCare services contract growth through collaboration with Sales and Marketing teams.

Ensure service offerings are positioned, marketed, and priced effectively across regions.

Represent the ProCare business within regional steering committees and leadership teams.

Champion a customer-centric culture that delivers memorable service experiences and increases loyalty and sales.

Partner with internal departments including Customer Care, Distribution, HR, RAQA, and Finance to support seamless service delivery.

Align and collaborate with US ProCare and other EMEA Service teams to leverage best practices and unify global service strategies.

Ensure consistent messaging and execution of service programs aligned with corporate objectives.

Use data-driven decision-making to identify and implement continuous improvement initiatives.

Monitor performance metrics (KPOs and KPIs) to track regional service outcomes and identify areas for growth and optimization.

Provide direct leadership, coaching, and support to regional service managers and high-potential team members.

Own all aspects of talent management including recruiting, onboarding, performance management, training, and career development.

Foster an accountable, high-performing team culture that reflects Stryker’s values and expectations.

Manage regional service financials, including budgeting, forecasting, and P&L performance.

Identify cost-control and revenue-generating opportunities aligned with fiscal objectives.

What you need

Required :

Bachelor's degree in Business Administration, Engineering, or a related field (or equivalent professional experience).

Minimum 8 years of relevant industry experience in technical service, operations, or engineering.

At least 5 years of people management experience, preferably in a matrixed, global organization.

Proven ability to lead cross-functional teams and collaborate with senior stakeholders.

Demonstrated experience in driving service contract growth and managing complex business relationships.

Strong financial acumen, including managing budgets and P&L statements.

Fluent in English and Arabic.

Must be able to travel up to 40% of the time within the region.

Ability to work in varied environments, including repair centers, hospitals, and corporate offices.

Must be able to manage time, stress, and complex cross-functional interactions effectively.

Preferred :

MBA or advanced degree in business, engineering, or management.

Experience of transitioning from an indirect to direct model.

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