CX Solution Advisor Senior Specialist

Overview

CX Solution Advisor Senior Specialist role at SAP. You will be the go-to person for CX solution questions within the CX SA team, leveraging deep expertise in CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle and help customers expand their SAP CX footprint.

What You’ll Build

As the CX Solution Advisor (SA), you will support customers from identifying opportunities through post-sale customer support and will assist customers in expanding their current SAP CX footprint to maximize value for their organization.

Responsibilities

• Provide deep CX solution-specific expertise to support new sales and adoption for key customers
• Provide standard and customized / personalized solution demonstrations that bring SAP CX solutions to life and show customers the value of SAP
• Support the Account Team by delivering CX solution presentations to identify and qualify new opportunities and drive adoption and consumption of SAP CX solutions
• Evaluate account qualification criteria to determine further investment in pursuing opportunities
• Establish yourself as a CX thought leader within the account team and fine-tune account strategy
• Collaborate with the team in creating overall themes and competitive differentiation
• Conduct vigorous dry runs on strategic deals and customer engagements
• Transition engagement to implementation partner / Services teams effectively
• Engage with customers to continue selling the vision of SAP CX solutions and ensure eagerness for renewal
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content

What You Bring

Skills You’ll Use

Where You Belong

Bring Out Your Best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in ERP software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with hundreds of millions of users and more than one hundred thousand employees, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We Win with Inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is committed to Equal Employment Opportunity and provides accessibility accommodations to applicants with disabilities. If you need accommodation or special assistance to navigate our website or to complete your application, please email Recruiting Operations Team :

For SAP employees : Only permanent roles are eligible for the SAP Employee Referral Program. Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable laws. Successful candidates may be required to undergo a background verification with an external vendor.

Requisition details : Requisition ID : | Work Area : Presales | Expected Travel : 0 - 10% | Career Status : Professional | Employment Type : Regular Full Time

Legal and Compliance

AI Usage in the Recruitment Process : For information on responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Violations may result in disqualification.

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