Senior Site Reliability Engineer

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Who Are We

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

The Job in a Nutshell

We are seeking a Staff Site Reliability Engineer (SRE) to join our high-impact engineering team. In this role, you will be responsible for ensuring the scalability, performance, and reliability of Foodics\' cloud-native platforms and services. You will design, implement, and evolve infrastructure solutions and operational processes that support millions of transactions daily, while championing best practices in observability, incident management, and resilience engineering. Your expertise will help us maintain world-class uptime and seamless customer experiences as we continue to grow at scale.

What Will You Do

• Design and maintain scalable, highly available, and fault-tolerant systems across multiple cloud providers (AWS, OCI)
• Lead incident response efforts, conducting blameless post-mortems and driving systemic improvements
• Build and refine automated deployment pipelines, ensuring fast, safe, and repeatable delivery of changes
• Implement robust observability frameworks (metrics, tracing, logging) to proactively detect and address performance issues
• Collaborate with development teams to embed reliability into every stage of the software lifecycle
• Optimize infrastructure costs while maintaining service quality
• Drive chaos engineering experiments to validate system resilience
• Document architecture, runbooks, and operational processes for internal and cross-team use

What Are We Looking For

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