PATIENT RELATIONS SPECIALIST.

Job Description Summary

The Patient Relations Specialist at Johns Hopkins Aramco Healthcare (JHAH) provides advanced-level professional services to enhance patient satisfaction and uphold the organization’s image. Responsibilities include handling and following up on patient and staff complaints, suggestions, and surveys, as well as managing special projects. The role involves overseeing the implementation of advanced Patient Relations programs and improvement initiatives.

Strategic Roles & Responsibilities

• Collaborate with senior management to align Patient Relations strategies with organizational goals and work with directors of other departments such as administrators risk management and legal services to ensure safe and effective patient processes
• Create and update patient relations policies and procedures and assist the Director and Senior Director with statistical reports business plans and budgets

Operational Roles & Responsibilities

Master’s degree in Health care administration or related field is required.

Professional Certifications Required

Medical terminology training is required. PX certificate is required.

Years of Experience

Minimum 10 years’ experience in Patient experience, healthcare field or related field is required.

Languages

English : Fully Proficient ; Arabic : Fully Proficient

Core Competencies

Acknowledgement

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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