Sales Account Manager (B2B SaaS)

Job Description

Serves as the primary relationship owner for accounts with responsibility for retention and growth. Ensure clients derive maximum value from our services. Work closely with clients to identify needs and consult on best practices for solutions. Prepare and deliver effective client presentations, including stakeholders at all levels of the organization up to C-Suite. Deliver weekly, monthly, and quarterly status and results presentations and reports to management. Identify new opportunities from within existing accounts to aid in increasing revenue, as well as identifying new leads that may lead to profitable projects. Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems.SECTION II : JOB RESPONSIBILITIES AND ACCOUNTABILITIESDescription :

• Core Responsibilities :
• Generate Revenues and achieve assigned Quota’s & KPI’s.
• Plan and manage company client accounts & projects.
• Develops and maintains successful relationships with potential clients.
• Identifies and locates new clients through a variety of methods including networking.
• Implements strategies for sales in an assigned account or industry.
• Applies knowledge of the field and product features to match products to the needs of clients.
• Provides information, quotes, credit terms, and other bid specifications to clients.
• Negotiates prices, terms of sales, and / or service agreements; prepares contracts.
• Provide regular updates, respond to inquiries, and address any client concerns in a timely manner.
• Maintaining updated knowledge of company solutions.
• Prepares and reports results, status of accounts, and leads to management using the CRM tools.
• Upselling and cross selling as per the company strategic solutions and services.
• Maintains quality service by establishing and enforcing organization standards, analysing market condition, and competitive data.
• Maintains professional and technical knowledge by having regular professional trainings.
• Manage existing business partners and clients always satisfied.
• Manage multiple accounts; develop positive working relationships with all customer touch points.
• Ensure client satisfaction and retention.
• Understand client’s industry, products, strategy and goals to determine how we can best support them.
• Attend & generate leads from social events & connections in the market with action plan.
• Have the minimum technical capacity to have a good understanding of the company IT Solutions and services variety.
• Performance Indicators :
• Client Engagement & Satisfaction
• Sales Target Achievement
• Pipeline value
• Sales Growth Rate
• Average Profit Margin
• Sales Opportunities
• Leads to Sale %
• Average Sales Cycle Length
• Monthly Leads & Opportunities creation
• Quote-To-Close Ratio

SECTION III : COMMUNICATION AND WORKING RELATIONSHIPSInternal :

All required Departments

External :

Clients

Business Partners

Consultants

Vendors / Suppliers

SECTION IV : QUALIFICATIONS, EXPERIENCE AND SKILLS Educational Qualification :

Bachelor’s degree - in Computer Science or equivalent.

Master’s Degree - in business administration (MBA) or equivalent is preferred.

Years and Nature of Experience :

5+ years in B2B SaaS Account Management / Enterprise Sales with quota ownership and solid experience in CRM.

At least 2-3 years’ experience in local KSA market.

Experience in selling IT Software as a Service (SaaS) Solutions & Services and able to present system demos.

2+ years in Fleet Management & Vehicle Tracking / Telematics (GPS / AVL) Software solution is highly preferred.

Job Specific Skills :

Business Communication Competency

Communication Skills

Decision Making Skills

Networking & Building Bonds

Planning & Organizing Skills

Process Excellence

Teamwork

Negotiation Skills

Time Management

Presentation & Demonstration Skills

Collaboration at all levels internally & externally

Organization Skills

Dynamic personality

Strong Persuasive Abilities

Computer Literacy

Sales & Technical Competency

A solid technical background; especially in IT solutions and professional services.

Excellent Analytical Skills.

Communicates clearly and effectively.

Strong interpersonal and customer service skills.

Demonstrates ability to think creatively.

Works well with others.

Prospecting Skills

Meeting Sales Goals

Up-to-date Technical and sales knowledge.

Exhibits awareness of best sales practices and methods.

Possesses strong persuasive abilities.

Presentation Skills

Sales Planning

Using CRM tool